Frequently Asked Questions

1. How far in advance can I reserve a moonwalk?
2. What happens if I need to cancel or reschedule my reservation?
3. Are you licensed and insured?
4. Location of set up?
5. Can I pick up the rentals directly?
6. How long can I have the moonwalk?
7. What if I want my party at a park?
8. What forms of payments do you accept?
9. How many kids can be in the moonwalk at one time?
10. What kind of power is required?
11. What areas do you deliver to?
12. My question is not here what can I do?

How far in advance can I reserve a moonwalk?

As soon as possible. Our moonwalks are booked first come first served, all we need to know is the date and location of your event, as well as the moonwalk you prefer.

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What happens if I need to cancel or reschedule my reservation?

Simply give us a call or send us an e-mail. However, once the unit is setup, the full amount of the rental is non-refundable, even if the event is cut short due to bad weather.

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Are you licensed and insured?

Yes.

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Location of set up?

The best place for set up would be a level grassy area. Sandy areas tend to track sand into moonwalks. All moonwalks are anchored down. If you need to set up on concrete please let us know. Make sure there are no underground irrigation pipes and/or buried telephone cable lines close to the perimeter of the moonwalk site. Please do not run sprinklers or mow lawn the same day in the set up area. Please make sure the set up area is clear of any waste/debris. It is the customer’s responsibility to clean area prior to set up.

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Can I pick up the rentals directly?

No, this is not a good idea. These moonwalks are very heavy, require proper set up to ensure safety, and need to be inspected at set up and pick up.

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How long can I have the moonwalk?

Normally eight hours. However, we have flexible hours and will make arrangements to pick up the moonwalk at a pre-arranged time for your convenience.

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What if I want my party at a park?

No, problem! Many Parks require that you have a reservation in order to have a moonwalk or other equipment setup. Some even require a deposit. Please call and check with the park. Almost all require us to furnish them with a copy of our insurance naming them as additional insured. This can all be done. (An additional fee would apply). Please allow us at least one week notice. We also carry generators if your park does not have electricity for you (An additional fee would apply).

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What forms of payments do you accept?

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How many kids can be in the moonwalk at one time?

As a rough average, there can be 8 to 10 it really depends on the size of the children. What keeps the moonwalk the safest is to separate big kids from little kids. No bounce riders over 200 lbs may use unit.

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What kind of power is required?

All of our moonwalks plug in to a standard 110 volt. A grounded 3-prong outlet must be used no farther than 100ft away.

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What areas do you deliver to?

Prattville, Elmore County, Montgomery, and Wetumpka. Additional delivery areas are being considered. Free delivery set-up and pick-up. Please contact us for more information.

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My question is not here what can I do?

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Last modified: 11/13/08